Here are a few of the unusual ways we go out of our way to provide you with a positive surprise.
The power of positive surprise - No matter how high your expectations, we always try to provide something "extra" to exceed them. We hope to create a sense of wonder, astonishment, amazement, or plain old relief whenever you need a special favor from your printer. We call it the power of positive surprise.
We never celebrate mediocrity. - If your printing doesn't turn out the right way, we throw it away (in the recycle bin, of course) and start over. It doesn't happen often, but when it does, we won't quit until your project looks exceptional.
We specialize in impossible deadlines. - Are you in a jam because of a tight deadline? Thanks for giving us the opportunity to help. Small miracles are one of the services we're glad to provide. It's kind of fun to see the look of relief on a stressed-out customer's face when we come through in an unexpected way. It makes our day. So how can we help you?
We'll work late, so you don't have to. - Got a really big job? No problem. We'll work late and start early if we need to. That's why the early morning crew at Starbucks knows us by name.
We answer the phone. - Ok, it sounds simple, but you're too important to us to put you through the hassle of using an "automated attendant" phone system. Since you're a real person, we figure it's only right that you get to talk to a real person when you call. Besides, we really like talking to you, so everybody wins. By the way, when you call, somebody nice will always answer.
Honest counts...with a few extras. How do you really know you're getting the 5,000 envelopes you just paid for? With some print providers, you don't. We provide accurate counts, and then... we give you a few extras, just to say thanks.
Happy employees - Have you ever seen a company with unhappy employees who had happy customers? Neither have we.
How many times have you visited a website, looking for a product, only to get frustrated because no pricing information is available? Not on our website. Our instant pricing tool is simple to use. See quickly how each decision you make—from paper stock to ink choices to bindery and folding options—affects your bottom line. You'll get a quick and accurate price every time.
Need an estimate on a printing project, before you commit to having it done? Whether you're planning a simple piece with few requirements or a more complex project that involves advanced services such as design, bindery, mailing, or marketing, we'll provide a quick, accurate estimate to help you plan your budget.
Order your printing safely and securely straight from our website. Our order forms make it easy, and reorders are a breeze. Plus, you can track your orders all the way through to completion and view your complete order history anytime. If you order the same printing products frequently, ask us about creating a document library to save even more time.
Everyone uses the Internet to exchange information. But what if the information you need to exchange is in the form of a huge graphic file? No problem! Our website lets you send files of virtually any size effortlessly and securely, without the hassle of a traditional FTP. Plus, our email confirmation and online job tracking system eliminate the worry of not knowing if the file made it through.
We all want things to be quick and easy, don't we? Our online proofing system is both. In addition to the instant proofing options available with uDesignIT! and FastTrack, we provide online digital proofs for orders that require them. When a proof is ready, we email a link, so you can view the proof securely on our website. While there, you can approve the proof, reject it, or suggest changes - all from the same secure screen. What could be simpler than that?
The first time you do business on our website, we'll automatically create an account for you in our Online Print Center. There, you'll be able to track orders, view order histories, update credentials, view proofs, and reorder your printing. We can even create a branded portal for your entire organization if you'd like, complete with branches, document libraries, company managers, order approval hierarchies, custom notifications, inventory management, and more.
The document library is our term for the set of online order forms unique to your company or to specific departments or branches within your organization. Each item represents a specific printed piece. For example, if you have 10 different printed forms that get used throughout your company, you'd have 10 separate document library items set up - one for each form. Document libraries make it easy to order, track, and inventory your most frequently used printed items.
uDesignIT! makes it easy to personalize "templated" items, such as business cards, that are unique to your organization. Items appear as part of your document library and include an instant proof that updates automatically as you fill out the form. Changes are not limited to text alone. Images, backgrounds, colors, and fonts can all be made variable, as well, for even greater flexibility.
Want a simple way to send us your digital files without worrying about fonts and images getting left behind? Want to "print" your files straight to our website from within any program-even if we don't have the same software, version, or fonts as you? Want to rest easy knowing your printing will look exactly like what you see onscreen? Want real-time feedback that lets you troubleshoot and eliminate production snags before they happen? Of course you do. We can help.
If you're looking for beautiful design in a hurry, DesignEdit is for you. DesignEdit provides thousands of ready-to-use templates you can personalize to create print pieces for yourself or your company, all from the comfort of your own computer. No special software or graphic arts degree required. The DesignEdit online editor allows you to personalize the templates with graphics from our library of over 14 million high-quality images. You can even add your own text and images if you prefer. Either way, the end result will be a beautiful creation as unique as you.
Sales and Marketing Ideas to Help You Grow Your Business
Running a successful business can be challenging. We're here to help. Our carefully researched and thoughtfully written reports cover topics important to small business owners and managers facing the challenges of doing business in the 21st century.
Our Own Sales, Marketing, and Business Management Newsletter
A business newsletter is only as useful as the articles and features it contains. That's what we think anyway. Written from a local, small-business perspective, the Business Forum is a trusted source of information you'll look forward to reading each month.
We all have times when we could use a little inspiration in our work. If you're running short on ideas, we're here to help with articles and insights meant to ignite your creative fire. From marketing tips to creative how-to's, you're sure to find something to spark the imagination.
We live in an age of unprecedented access to information. Unfortunately, trying to keep track of all that data can be overwhelming. Twice a week, we provide executive summaries of some of the most interesting articles and posts we find from popular business websites and blogs.
The last thing you need is another e-newsletter, right? Wrong. Especially when that newsletter delivers timely tips for marketing your products, managing technologies, and making the most of your printing budget. Printer@Work will add value to your inbox, not clutter. Sign up today.
The Ultimate Collection of Graphic Arts Help and Resources
Our List of Greatest Treasures
We all have websites we rely on every day for information relevant to our businesses and lives. Then there are the exceptional sites -- the ones we stumble on occasionally that are sooooooooooooo good, we make sure to save them in a special place for future reference. Over the years, we've built up a pretty good trove of website gold, and now we're sharing that bounty with you, our customers.
Real-world definitions for common printing and graphic-arts industry words
Glossary of Printing Terms
Confused by a term you've seen on our website or heard a printer use when describing your printing? Find real-world definitions for all those printing and graphic-arts terms that have you stumped and scratching your head.
Here's a list of the latest versions of the most popular graphic art software
Is Your Software Up to Date?
Keeping track of the latest software upgrades is enough to drive anybody crazy... unless you have access to our easy-to-use list of the most popular graphic arts software. What a helpful reference tool!